Each piece is handcrafted just for you with experience and care, therefore, all sales are final. Please email us at hello@carm-n.com with concerns about your order.

Custom orders are final sale.

Please handle your jewelry with care. Many stones are delicate and even diamonds can chip in unfortunate circumstances.

Remove jewelry when hand washing or if coming into contact with any abrasive cleansers or corrosive cleaning products to avoid permanent damage to precious metals, gemstones, or pearls.

Remove jewelry before high-touch or hands-on daily activities such as exercise, showering and before going to bed.

Avoid direct exposure to high heat and extreme temperature changes.

Always check your clasp for a tight closure. 

Always check the secure placement of gemstones in their settings. If you gently tap the side of the jewelry and hear a rattling sound, your stone is loose. If you wipe the piece of jewelry with a cloth and it is caught, your setting is loose. If you suspect that your stone or setting is loose, please contact hello@carm-n.com for assistance.  

Each piece of jewelry comes complete with a fine quality storage bag and box. Please use these items to store your pieces.

For chains, please clasp and lay flat to avoid knotting.

Avoid storing pieces together in the same pouch to prevent scratches and dings.

Please find our return policy above.

For all repair inquiries, please email us at hello@carm-n.com. Please include your name, description of the repair required, photo of the damage and order number.

If we are able to repair your piece, we will send you next steps and shipping instructions, along with estimated cost. Repairs take 4-6 weeks to complete depending on the nature of the repair. We will return your repaired item back to you when it is ready and will notify you when it ships. 

We reserve the right to deny unreasonable repairs.